I.    DEFINITIONS

In the herewith General Conditions of Carriage the following notions have been amongst others applied, which shall be understood as follows:

Agent - stands for a sales agent of tickets, selected by the Carrier to represent him in the sale of air travel passenger tickets, for the destinations operated by Jet Air.

Passenger – stands for a person whose name is stated in the booking confirmation issued by Jet Air on receipt of the amount due for the booking.

Cabin Baggage / Hand Baggage - unchecked personal property of the Passenger taken under the Passenger's custody onto the aircraft or handed to the ground handling agent by the aircraft door (“Delivery at aircraft”).

Checked Baggage - checked personal property of the Passenger, for which a Baggage Check is issued by the Carrier.

Ticket (Confirmation of Travel / Travel itinerary / Booking Confirmation) - consists a "travel ticket", a "document of carriage" in the meaning of the Convention. It is an electronic document occurring in Jet Air reservation system or a document issued by Jet Air or its agent. The ticket entitles the Passenger to travel for the route shown in the ticket. The ticket contains the information concerning the air travel and may contain an excerpt of the conditions of the contract and, if this is to be applied, a boarding card.

Jet Air Call Center – phone Booking and Customer Service Office of Jet Air, where the Passenger may make a reservation, pay for the ticket and obtain information about Jet Air’s offer.

Flight Designator (Carrier's code) - consists of a two-sign combination  (a number and a letter) or a three-letter combination identifying the air carrier.

Child - means a person who on the day of departure is before his 12th birthday.

Convention - means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed in Warsaw in October 12th, 1929 (called "The Warsaw Convention"), either in its original form or along with the amendments introduced by the Hague Protocol of 1955 and/or  the amendments set forth by the Guadalajara Convention of 1961, or the Convention signed in Montreal in May 28th, 1999 (called "The Montreal Convention"), depending on which of the two conventions shall be applied to a given carriage in respect to the route specified in the ticket or jointly issued tickets.

GCC - the hereby General Conditions of Carriage, binding during the realization of the concluded by the Carrier Contracts of Carriage.

Adult Person - means a person who on the day of departure is after their 16th birthday.

Minor Person - means a person who on the day of departure has not reached their 16th birthday.

Person of Age – means a person who on the day of departure is after their 18th birthday and has full capacity to enter into legal transactions.

Carrier - means the air carrier whose designator occurs in the ticket.

SDR (Special Drawing Right) - the conventional currency unit defined by the International Monetary Fund (the actualization of this currency unit is available on the site of IMF: www.imf.org).

Carrier's Web Site – www.jetair.pl

Damage - death, wounding or any other physical injury being a result of an accident during the air carriage of the Carrier, as well as loss, damage, theft or delay in carrying the baggage, occurring as a result or in connection with the carriage carried out by Jet Air.

Tariff - a published price for the carriage of a Passenger and baggage, fixed by Jet Air and undergoing to specific conditions. The Tariff is one of the elements to be part of the carriage fare.

Baggage Identification Tag - a document issued by Jet Air and placed on the Checked Baggage of the Passenger, to be used exclusively for identification of the baggage.



II. SPECIAL REGULATIONS FOR AIR CARRIAGE OF PASSENGERS AND BAGGAGE


1.    "The General Conditions of Carriage", hereinafter called "The Conditions of Carriage" shall be applied to regular and non-regular flights operated by the Carrier. The provisions comprised in the herewith Conditions of Carriage form part of the Contract concluded between the Passenger and the Carrier.
2.    In the case of a Charter Carriage the herewith Conditions are applied, unless they have been excluded by the Charter Contract or in the Charter Ticket.
3.    Should the transportation be operated without a fare or by a discounted fare, the Carrier is allowed to restrict or exclude the herewith Conditions of Carriage.
4.    Should the Carrier reach agreements with other Airlines, most often called Code Share agreements, another carrier than the indicated on the Ticket may be operating the aircraft.
5.    The herewith Conditions of Carriage are applicable in way not infringing those provisions of the Convention or other statutory requirements that are unconditionally binding. If for this reason any of the provisions of these Conditions of Carriage may not be applied, the other provisions will remain valid.
6.    Unless expressly stated in the herewith Conditions if Carriage, in the case of inconsistency of these Conditions with other regulations of the Carrier, the conditions of Carriage will prevail.
7.    The Carrier is bound to operate with due care when carrying the Passenger and the Baggage or goods in a due time, according to the time scheduled for the day of the flight.


1.    Reservations may be made by means of Internet, through the Call Center by telephone or by the agency of chosen Agents.
2.    The reservation has a unique number serving for its identification in the Reservation System of the Carrier.
3.    Information concerning the flight and the additional services booked by the Passenger are comprised in the reservation.
4.    The reservation is personal, and the data included in it may be changed only with a consent of the Carrier.
5.    The Carrier is bound to carry only the Passenger indicated in the reservation.
6.    As far as a change of booking is possible, it must be made according to the tarriff conditions. A change of booking must be made only as long as the seats for the given flight are available, and after payment of possible difference between the price of the new ticket and the price of a ticket before the change.
7.    In the case of an increase of taxes, fees and charges before the day of change of the reservation, the Passenger is bound to pay the difference. If taxes, fees and charges are lower than on the day of the original purchase, the Passenger is not entitled to claim a refund from the Carrier.
8.    For a change of booking, change of a name in the Reservation or canceling an already booked place, the Carrier shall be entitled to demand a fee, accordingly to the rules settled by the Carrier or accordingly to the conditions of a given tariff. The fees shall be published in the Additional Charges Pricelist available on the Carrier’s website.
9.    Confirmation of reservation is equal to issuing a ticket and in the same place means concluding a Contract between the Carrier and the Passenger.
10.    The Carrier may cancel the reservation if the Passenger has not paid for the Ticket or has not fulfilled credit formalities with the Carrier until the established date of issuing the ticket.
11.    If the Passenger has not used the reservation, the Carrier is entitled to cancel the recorded reservations for the following parts of the journey.


1.    The ticket stands for the proof of concluding contract between the Carrier and the Passenger named in the ticket.
2.    The ticket is valid for 1 year from the date of issue, unless it says differently in the ticket, tariffs of the Carrier, Conditions of Carriage or other respective regulations.
3.    A person who will not present a valid ticket, issued in accordance with the Carrier's regulations, will not be entitled to be carried on a flight. Moreover, a Passenger will not be entitled to be carried on a flight if the Ticket presented by the Passenger has been anyhow altered, unless this was made by the Carrier or an authorized Agent.
4.    Only a person for whom the ticket was issued is entitled to use it, and the Carrier is entitled to demand a document confirming the identity of this person and the conformity of the document's data with the registrations from the database of the Carrier.
5.    The ticket cannot be transferred. If anyone else than the person named in the ticket is travelling presenting such a ticket or gets a reimbursement for such a ticket, the Carrier will not be liable in front of the person named in the ticket, if the carriage is operated or the reimbursement is made in a good faith.
6.    If the Passenger is prevented from traveling within the validity period of the ticket, because the Carrier:
a.    cancels the flight, for which the Passenger has a confirmed reservation,
b.    passes by the place of destination,
c.    operates the flight significantly infringing the time scheduled in the timetable, if the infringement is a result of a faulty action of the Carrier,
d.    without a reason changes the class of a journey or
e.    is not able to assure a place in the aircraft of the flight for which the Passenger has a confirmed Reservation,
then the validity period of the ticket is extended to the nearest flight to the place of destination, for which a place in a class for which the Passenger has paid is available.
7.    If the Passenger is prevented from traveling within the validity period of the ticket, because the Carrier could not confirm the reservation at the time the Passenger asked for it, the validity period for such a ticket will be extended in accordance with the regulations of the Carrier or, on demand of the Passenger, it will be refunded according to the provisions of § 27.
8.    The Carrier will accept coupons (segment) of the ticket as valid only in the order indicated in the ticket, starting with the place of departure. The Carrier will not accept a ticket if the first coupon (segment) has not been used and the Passenger starts the journey at any of the stopover point.
9.    The name of the Carrier may be abbreviated in the ticket to the carrier's code or in a different manner.
10.    The ticket is only valid for the route indicated in the ticket. A change in the routing is not permitted.


1.    Passengers are obliged to provide the Carrier with their personal data to the extent necessary to make a Reservation, issue a Ticket, execute a contract of carriage, offer other benefits, and to meet immigration, safety and other requirements related to border crossing procedures. Refusal to provide such data or provision of false data by the person making the reservation or data which makes it impossible for the Carrier to contact a passenger, especially in the event of flight schedule change, shall release the Carrier from the responsibility for any damages resulting from the change in question.
2.    The Passenger agrees for storing and using his/her personal data and releasing them to public administration authorities and the authorities of other countries (including the USA and Canada), in the range necessary for the fulfillment of immigration, entrance and safety proceedings, in order to combat against terrorism and other crimes, as well as in order to realize legally justified aims pursued by data administrators and data recipients. The Passenger also agrees for disclosing his/her personal data to third parties, such as e.g. Agents, only as far as it is necessary for the performance of the contract of carriage. Provision of the data is of a discretionary nature.
3.    The personal data of the Passenger shall not be used for marketing purposes without the Passenger's previous consent expressed in writing.
4.    In the case where the Passenger orders additional services, performed by third parties (such as hotel bookings or car rentals), the Passenger endows the Carrier with a right to disclose the data necessary for the performance of such services to the person that will perform them.
5.    The Carrier is not liable for the damages resulting from the disclosure of the data by the third parties.
6.    The Carrier is not liable for the damages resulting from the disclosure of false or incomplete data.


1.    The check-in begins earliest 2 hours before the scheduled time of departure (at some airports, the opening of the check-in may begin later, but never later than 60 minutes before departure) and ends latest 30 minutes before the scheduled time of departure. In particular cases the time of starting and ending of the check-in may be altered. Passengers are advised to verify the check-in time on the Carrier’s website in the section “Airports / Destinations”. In case of delayed departure, the Passengers are obliged to present for check-in within the normal time limits, unless the Carrier shall inform them about modification or prolongation of check-in times.
2.    Passengers who, for reasons beyond the control of the Carrier, will not appear at the check-in desk by the time indicated by the Carrier, shall not be accepted on board of the aircraft and their reservation for the given flight shall be cancelled without the right to reimbursement, unless the conditions of the applied Tariff state otherwise.
3.    At check-in, the Passenger is bound to present an identity card with a photo. Lack of such a document equals with a refusal of accepting the Passenger on the aircraft's board, without the right to reimbursement.
4.    At some airports, seats in the aircrafts are not previously allocated. Passengers who need special care and parents traveling with small children are asked to notify their needs earlier to the airport's staff, for the sake of prolonged special proceedings and the safety proceedings.
5.    The Carrier reserves a right to allocate the seats in the aircraft to all or some Passengers in cases where administration of the airport so demands or for any important reasons.
6.    The Passenger is bound to obey the respective laws of a given country and to follow the instructions of public servants and/or the airport staff. Refusal to follow such instructions may result in refusal of accepting on board of the aircraft without the right to a reimbursement.
7.    If a Passenger after check-in, has not presented himself/herself at the departure gate and for this reason the flight is delayed because of the necessity of unloading the checked baggage, the Passenger is bound to bear the expenses connected to it.
8.    Except for the cases prescribed by law, the Carrier shall not be liable for any loss or expense beard by the Passenger, resulting from the refusal to accept the Passenger onto the aircraft board due to reasons beyond the control of the Carrier or resulting from the Passenger’s failure to meet the provisions of the herewith § 5.


The Carrier restricts a right to refuse the carriage or refuse to continue the carriage of a Passenger or the Passenger's baggage, if:
1.    this is justified by the sake of safety;
2.    with the exception for § 12, the Carrier considers that the Passenger's mental or physical state (including a situation where the Passenger is under the influence of alcohol or other intoxicating substances) may imperil life, health, well-being or property of the Passenger or other persons present on board of the aircraft;
3.    the Carrier considers that the refusal of carriage is necessary to fulfill regulations in force in any of the countries in which the place of departure is situated, a stopover is planned, the place of transfer or the place of destination are situated or above which the aircraft is to fly;
4.    the Passenger has not followed the instructions of crew members, representatives of respective State institutions or/and the airport staff, especially those concerning the safety and order on the board;
5.    the Carrier has beforehand informed the Passenger in writing that the Passenger would not be in any time carried in any of the flights of the Carrier;
6.    the Passenger has refused to undergo the safety control;
7.    the Passenger has not paid the total carriage fare, a tax or any other demanded fee or credit proceedings between the Carrier and the Passenger or the person paying for the carriage have not been completed;
8.    the Passenger has not paid for a previous flight and rests the Carrier's debtor;
9.    the Passenger is not able to prove to be the person for whom the reservation has been made;
10.    the Passenger is not in possession of the required travel documents or refuses to present - on demand of the Carrier – required travel documents;
11.    the Passenger has damaged the required travel documents or refused to transmit the travel documents, in return for a receipt, for the time of the travel, to the Carrier's crew, when this is required by the authorities of a respective country;
12.    the Passenger has been refused to enter the country of the place of departure, the place of destination, or a place through the territory of which the journey takes place;
13.    the ticket presented by the Passenger:
a.    has been illegally acquired or has not been purchased from the Carrier or an Agent;
b.    has been notified as lost or stolen;
c.    is false or has a part which has been altered by someone else than the Carrier or an Agent;
14.    the Passenger has not informed the Carrier about his/her special needs or an intention to carry special baggage;
15.    the Passenger needs special help, which the Carrier is not able to provide or for which the cost would be non-proportionally high;
16.    the Passenger has behaved inappropriately during a previous flight and the Carrier considers that such a behavior may repeat;
17.    in the case where the Passenger's  behavior is or might be an offense or a crime;
18.    the Passenger has not conformed to a ban of smoking on the aircraft board of the Carrier.
Should the Carrier refuse to carry the Passenger or remove the Passenger from the board after a landing on the flight's route, for any of the aforementioned reasons, it is not liable for any damages or losses resulting from such a refusal of carriage or removal of a Passenger from the aircraft. In such a case the Passenger may also be charged with any costs relating to such a refusal.


1.    The Passenger shall be exclusively responsible for respecting all rules, regulations, recommendations, instructions and demands connected with a travel, binding in the state of departure, state of destination, or the State over the territory of which the aircraft flies, as well as for respecting the regulations and instructions of the Carrier.
2.    The Carrier, its employees, Agents and representatives are not bound to provide the Passengers and third parties with any help or information concerning receiving necessary documents (including the visas) or applying binding law, and they are not liable for consequences that might be borne by the Passenger as a result of false information, as well as of a non-receiving of such documents (including the visas) or non-applying the binding law.
3.    The Passenger is bound to pay the carriage fare and other fees connected to a journey, if as a result of a refusal of entrance to a territory of a place of destination or a place of transfer for the Passenger, government authorities commission the Carrier to take the Passenger to the territory of departure or any other place. The fee taken by the Carrier for the carriage to the place where the refusal of entrance or deportation took place, shall not be reimbursed by the Carrier.


1.    The Passenger is obliged to possess all documents required during their travel and to fulfill all requirements which entitle them to enter and to depart from a given country in accordance with the requirements of the state bodies in the countries of departure, transfer, transit and destination.
2.    Before the travel, the Passenger is obliged to present the necessary travel documents required on the basis of legal provisions and regulations of countries to which and through which the transportation takes place, and to obey provisions and regulations binding in these countries. In the case when the Passenger shall not fulfill these requirements, or in the case when the Passenger's travel documents are improper, the Carrier shall be able to refuse to transport the Passenger without bearing any liability for any damages resulting from this cause.
3.    In the case when the Carrier is obliged to pay any fine or penalty or in the case of bearing by the Carrier any expenses resulting from not observing by the Passenger any of the rules referred to in the paragraph 1 of article herein, the Passenger shall return to the Carrier the amount equal to the incurred costs. The Passenger shall also cover transport costs from the country which has refused him the right to enter. The Carrier shall not return to the Passenger the costs of a transportation to a country which does not allow him to enter its territory. The Carrier may count for such an amount due the amounts for a transport which has not been realized, paid previously to the Carrier, or any amounts due to the Passenger and being in possession of the Carrier.
4.    The Carrier shall not be responsible for any lacks or possible invalidity of travel documents possessed by the Passenger.
5.    The Carrier shall not be liable for any refusal of transport of the Passenger if they deem, on the basis of reasonable considerations, that the Passenger's travel documents do not meet the requirements provided for by the provisions and regulations in force.
6.    The Carrier shall bear no liability if it acknowledges, on the basis of reasonable considerations, that the refusal of the transport is necessary for fulfilling provisions and regulations in force in any of countries through which the transport takes place.
7.    The preceding provisions concern also documents for animals traveling together with the Passenger.
8.    The forms of identification accepted by Jet Air, necessary to present at check-in in accordance with §5, are:
a.    for all passengers travelling on international flights to/from countries out of the Schengen area: a valid passport;
b.    for adults travelling on domestic flights in Poland and flight within the Schengen area: a valid national ID card or passport;
c.    for children until the age of 7, travelling on domestic flights in Poland: valid national ID card, passport, school ID photo card, birth certificate;
d.    for children over the age of 7, travelling on domestic flights in Poland: valid national ID card, passport, school ID photo
e.    for children travelling on international flights within the Schengen area: valid national ID card of passport.


1.    For the transport included within the herewith Conditions of Carriage, tariffs and rates specified by the Carrier shall be binding as the ones to be in force on the commencement day of a journey.
2.    The tariff shall include a fee for air transport from an airport at the place of the launch of a journey to the airport at the place of the ending of a journey, unless provided otherwise.
3.    The tariffs shall not include costs of the ground transport between airports and between airports and terminals in city centers, unless the travel itinerary stated in the ticket contatins a ground transport segment between the airport and the city center/terminal.
4.    If the charged fee does not correspond to the tariff which should have been applied, the arisen difference shall be paid to the Carrier or returned by the Carrier in accordance to his regulations. If the ticket has been issued in a tariff, to which the Passenger is not entitled, the Carrier may refuse carriage of such Passenger.
5.    Except if otherwise stated by the regulations of the Carrier, tariffs are applied only to routes which are included in a tariff. If a specified tariff enables to travel on different routes, the Passenger may specify a chosen route before issuing a ticket, and in the case when the Passenger shall not do so, the Carrier alone shall specify it.
6.    The tariff does not include any airport fees, taxes or other charges set by the state or communal authorities or by an airport managing body or by the Carrier. Any tax or fee, which were in force within the period of a journey of the Passenger, and imposed by a state authority or other authority or by an airport managing body concerning the Passenger or connected with utilizing by him any services or facilities or connected with issuing a ticket shall be paid by the Passenger irrespective of the tariff and fees due to the Carrier.
7.    The prices given to public information on Jet Air website and promotional materials and applied at the time of ticket purchase contain the tariff, airport charges, taxes and other additional fees the Passengers is obliged to pay.
8.    The additional tariffs and fees due to the Carrier shall be paid in cash or in a cashless form in any currency accepted by the Carrier, with a restriction to the conditions specified by foreign-currency regulations of a given country. If a payment is performed in a currency other than the currency in which the tariff was published, the amount of the payment shall be calculated by the application of a foreign exchange course, specified in accordance with the rules set by the Carrier. Information on foreign exchange courses of currencies may be received from the Carrier’s Call Centre or website.
9.    The Carrier, his Agents and representatives may refuse to sell a ticket to a person, who is overdue in a payment for a previously purchased ticket until the settlement of arrears.


1.    Before entering the aircraft board, the Passenger shall be obliged on request of the Carrier's staff, to identify himself with his identity card and to present appropriate documents entitling him to make a journey, according to §8.
2.    Upon payment of the carriage fee, the Passenger is obliged to inform the Carrier (via the Call Center) of any health problems which could make difficult the transportation of him or would have a negative impact on the course of the flight.
3.    The Passenger shall be obliged to undergo a security control and shall also enable to control the checked and unchecked baggage.
4.    The Passenger shall be obliged to participate at the customs control of his checked and/or unchecked baggage. The Carrier shall bear no liability against the Passenger for any loss or damage incurred by him at such a control or as a consequence of not obeying to such requirement.
5.    In accordance with international regulations in force, the Passenger shall not be allowed to carry in his cabin baggage any materials, things and substances as provided for in §8 and in relevant legal acts of a given country. Unless those things are put in the checked baggage, the Passenger shall be obliged to hand them over to the Carrier before a flight without the right to be returned (they are subject to confiscation by entitled customs authorities).
6.    The Passenger shall be obliged to maintain cautiousness relevant to air transport conditions and to follow instructions given by the Carrier's staff or its representatives.
7.    Furthermore, the Passenger shall be obliged to:
a.    obey instructions given by the staff and instructions displayed at a light panel regarding buckling up safety belts,
b.    move to an indicated seat on request of the Carrier's staff,
c.    maintain an appropriate cautiousness and refrain from any actions which could cause any danger for safety and continuity of the transportation and not to disturb any other passengers during the journey or crew members in the performing of their duties and also not to destroy the Carrier's and passengers' belongings,
d.    refrain from any actions which create any danger for order and discipline on the aircraft board, especially from an excessive consumption of alcohol drinks,
e.    obey the ban on smoking on the aircraft board, and especially in aircraft toilets,
f.    obey the staff's instructions regulating the use of private electronic equipment and devices which could disturb a correct functioning of electric, electronic and other aircraft installations through their operating,
g.    undergo immediately the first help, give a staff all necessary personal data and all information on the health state and afterwards undergo the medical control in the case of occurrence of any health problems during the flight,
h.    pay to the Carrier fees for all expenses connected with any losses and damages, which the Passenger has caused (or which cause their occurrence) through his behaviour (e.g. damage of the internal part of the aircraft through an illegal transport of any dangerous things, goods or animals, etc.),
i.    submit absolutely to instructions of the aircraft captain and of the board crew during the flight,
j.    undergo a security control, provided for by appropriate provisions, carried out by state authority bodies or entitled institutions,
k.    obey the absolute ban on using on board of the aircraft any equipment producing electromagnetic waves (e.g. mobile telephones) and other devices, which could disturb a correct functioning of electric, electronic and other aircraft installations through their operating,
l.    obey the absolute ban on consumption of alcoholic beverages brought in the hand baggage on board.
8.    In view of the flight safety, the Carrier shall be able to introduce a ban or to limit handling such equipment as: portable radio and computer/laptop, mobile telephone, electronic games, broadcasting devices, toys driven by radio waves and radiotelephone.
9.    The use of hearing aids and apparatuses controlling the work of heart shall be allowed.
10.    The Carrier shall inform in the case of necessity all passengers about requirements on safety and order on board and on consequences of their violation.
11.    If, according to the evaluation of the Carrier, the Passenger, through his behaviour on board, jeopardizes the aircraft, any person or belongings being on board, hinders the crew to perform their duties, does not obey the instructions of the crew regarding the limitations and bans on smoking, consuming alcohol and any dopes on board or behaves in a way causing reasonable objections of other passengers, the Carrier shall hinder such a behaviour, including the use of compulsion measures, removal of such a Passenger from the board after landing and refusal of any further transportation including transportation in future.
12.    In order to ensure the flight safety and safety and order on board of the aircraft, the aircraft commander shall be entitled in particular to issue instructions to all persons being on board of the aircraft and all persons being on board shall be obliged to fulfill the aircraft commander's instructions.
13.    The Carrier shall reserve the right to assert claims against a Passenger who has caused any damage to any other passenger and the Carrier.


1.    The Carrier is obliged to ensure familiarization of passengers with placing and way of use of:
a.    safety belts,
b.    emergency exits and equipment intended for common use,
c.    inflatable safety vests and oxygen masks if such equipment are provided by regulations for passengers' use,
d.    other emergency equipment intended for individual use.
2.    The Passenger must be informed by the Carrier of prohibitions in force at the aircraft space. In specific cases the breach of the smoking ban by the Passenger on board of the aircraft may result in refusal of carriage of the Passenger without bearing any consequences on the part of the Carrier. Simultaneously the Carrier reserves himself the right to a claim against the Passenger for covering the costs arisen as the result of refusal of carriage.
3.    If necessary, the Carrier is obliged to instruct passengers on the ways of conduct in given emergency situations.
4.    The Carrier has to ensure passengers the use of safety belts during take-off, landing, turbulences and on captain's request in any other time of flight duration.
5.    The Carrier is obliged to instruct the Passenger on the way of putting away of baggage and personal belongings in the aircraft.
6.    The Carrier allows for serving the flight by other type of aircraft than listed in the schedule or by an aircraft of other carrier.


1.    Passengers requiring special care - ill, disabled, unaccompanied minors, pregnant women - are obliged to inform the Carrier about that state with suitable advance, at the time of booking. In case of reservations made at the airport shortly before departure, Passengers requiring special care should contact the airport handling agent.
2.    The Carrier undertakes to ensure special care to passengers from board crew during the flight and from the ground handling agent.
3.    A wheelchair belonging to a disabled Passenger shall be submitted to safety control according to the same proceedings that are applied to hand baggage.
4.    The Carrier reserves the right to deny carriage of a Passenger requiring special care, if the dimensions of the passenger cabin, the aisle or the aircraft or the aircraft door are insufficient for carriage of such Passenger or the dimensions of the luggage compartment make it impossible to carry the wheelchair necessary for the transportation of such Passenger.
5.    The Carrier is not liable for possible wounding, falling ill or other health failure, including death of a Passenger, as well as damaging of baggage carried by the Passenger with him, in case the Passenger due to his physical, mental condition or age is endangered during the flight with arising damage of health or emerging other harm.
6.    There may simultaneously fly maximum 2 special care passengers on board. This limitation is caused by operational reasons.
7.    Pregnant women can travel on board of Carrier's aircrafts till the 26-th week of pregnancy without having a medical statement concerning lack of contraindications to travel by air. The Carrier allows for carriage of pregnant women between the 27-th and 34-th week of pregnancy, after presentation by the traveling woman of a medical statement confirming advancement of pregnancy and lack of contraindications contrary to travel by plane.
8.    Carriage of women after the 34-th week of pregnancy takes place at woman's own risk and the Carrier does not bear any liability in this respect.


1.    Infants, who are at least 7 days and less than two years old on the day of departure travel according to special tariff charges provided that they do not occupy a separate seat. Due to operational reasons, only one infant travelling in the adult’s lap may accompany one adult and a total maximum of two infants can be carried on board. An infant below 2 years of age can travel in a separate seat on condition of paying the respective fare and being carried in a special seat or cradle, appropriate for air transport. The Carrier does not carry infants younger than 7 days.
2.    Children aged between 5 and 12 years of life may travel unaccompanied only on condition of purchasing special assistance (UMNR). The assistance is provided by the cabin crew and by ground handling agents. The assistance is subject to an additional fee. The Child is travelling at the liability of sending guardians. The unaccompanied minor shall be accepted for carriage provided that at the departure airport they are seen off by an adult, from whom the Carrier receives a written confirmation on the regular form, that in the airport of destination the child will be awaited for by other adult. In the case where the taking over person does not appear, cost of the child care is born by seeing off person. The Carrier may request presentation of a document confirming the child's age. The Parents or Guardians are obliged to inform the carrier about the unaccompanied travel of the Child while making the reservation.
3.    Children aged between 12 and 16 years of life may travel unaccompanied without assistance at the liability of sending guardians, provided that at the departure airport the y are seen off by an adult, from whom the Carrier receives a signed form of indemnity for “The Unaccompanied Travel of a Child”. The Carrier may request presentation of a document confirming the child's age. On Guardians’ request, children aged 12-16 may travel under the supervision of cabin crew, according to the rules described in point 2. The Parents or Guardians are obliged to inform the carrier about the unaccompanied travel of the child while making the reservation.
4.    The maximum number of unaccopmanied minors on board is 2.
5.    Children before their 5th birthday on the day of departure can in no case travel without supervision of an adult guardian.
6.    A maximum of 5 children may travel with one adult.
7.    Children aged between 2 and 12 are entitled to a discount fare in some tarriffs, on condition of presenting a document stating the child’s age.


1.    The Carrier provides selected additional services. The Passenger may take advantage of these additional services after informing the Carrier of such intention and receiving confirmation of the Carrier's readiness to provide a given service.
2.    All information concerning charges for special services and procedures connected with them are available from the Carrier. To obtain this information the Passenger should contact the Carrier through the Call Centre or the website of the Carrier. The Carrier has the right to refuse to provide special services not complying with the conditions defined by the Carrier.
3.    Providing special services is not the Carrier's duty. The Carrier reserves the right to refuse to provide a specific additional service due to insufficient carrying capacity or operational reasons.
4.    Conditions of providing additional services are regulated in detail by the law and procedures of a given country.


1.    The Passenger has the right to carry 1 piece of baggage in the passenger cabin. The weight of hand baggage per one Passenger cannot exceed the limit of 5 kg and the total of three dimensions cannot exceed 115cm (for example 55x40x20 cm). The Carrier is entitled to check the weight and dimensions of the baggage.
2.    Within the limits concerning Hand Baggage mentioned in item. 1 of this § 15 are not included the following items of personal use necessary for the Passenger during journey, being under Passenger's care, such as:
a.    lady's handbag,
b.    overcoat,
c.    umbrella or cane,
d.    photo camera , video camera, binoculars or notebook,
e.    cradle, gondola or small armchair for carrying infant and infant's food for the journey duration,
f.    crutches and orthopedic appliances.
3.    If there is not enough space in the passenger cabin, the Carrier may, irrespective of allowed in Carries regulations size, demand handing over to him the hand baggage and carry it in the cargo compartment. In such case the Passenger shall be bound to take out of the baggage valuables, documents and electronic appliances.  Such baggage will be treated as checked baggage, considering provisions of these Conditions of Carriage.
4.    If the Passenger carries no checked baggage, the weight limit of the cabin baggage can be raised to 15 kgs on conditions of meeting the dimension restrictions mentioned in point 1 and all other provisions concerning cabin baggage. Such baggage shall be labeled with a DAA (“Delivery at Aircraft”) tag and handed over by the Passenger to the ground handling agent at the aircraft door or at the airport departure gate. This service may not be offered at selected airports, depending on the security regulations in force. DAA luggage has to be collected by the Passenger immediately after leaving the aircraft and is not subject to the provisions of §17.


1.    The Passenger, within the limits of the remitted charge for carriage, has the right to carry checked baggage which meets the following conditions:
a.    checked baggage transported in the baggage compartments should be packed in suitcases or other suitable containers;
b.    checked baggage should be labeled with the surname, initials or other personal sign, enabling the Passenger to identify it;
c.    the weight of the checked baggage each Passenger is entitled to within the limits of the flight charge is 15 kg maximum. The maximum dimensions of Checked Baggage are 158 cm;
d.    in case when the Passenger does not carry hand baggage, the limit of checked baggage is 20 kg;
e.    Passengers travelling under one booking number are entitled to pool their baggage limits together;
f.    Infants under age 2 are not entitled to carriage of checked baggage (except for a foldable baby pushchair).  In case of carriage of a foldable baby pushchair for a child aged over 2, the pushchair is considered checked baggage;
g.    the baggage the size of which is larger than the values given above, is considered to be excess baggage. It can be accepted for transportation only after payment of an additional charge stated in the pricelist and having been accepted by the Carrier;
h.    the Carrier reserves the right to limit the amount of free of charge checked baggage the Passenger is entitled to within the limits of the ticket purchased, due to operational reasons;
i.    the weight of any single piece of checked baggage cannot exceed than 32 kg;
j.    all information on the charges for the transport of additional baggage as well as the proceedings it must be submitted to, are available at the Carrier's. The Carrier has the right to refuse carriage of excess baggage which does not meet the conditions set by the Carrier;
k.    carriage of excess baggage is not the Carrier 's duty. The Carrier reserves the right to refuse accepting additional baggage on board because of lack of free carrying capacity or due to operational reasons;
l.    carriage of hand and checked baggage is regulated in detail by the rules and procedures of the given airport.
2.    The checked baggage is carried on the same flight as the Passenger, unless the carrier decides it is unfeasible due to lack of carrying capacity or overweighing of the aircraft. In such case the Carrier will transport the checked baggage on the next flight on which free capacity is available, unless it has been established otherwise.
3.    The Passenger's checked baggage should not contain the following objects:
a.    cash and securities;
b.    jewellery, precious metals, precious and semiprecious stones;
c.    computers, photo cameras, video cameras, mobile phones and other electronic devices or technical devices and their accessories, optical devices and other fragile objects;
d.    official, business or personal documents;
e.    travel documents or any other identification documents;
f.    keys;
g.    liquids (the exception: acid batteries for wheelchairs);
h.    medicines;
i.    foodstuffs;
j.    masterpieces of art / art objects of considerable worth.
4.    In case where the Passenger's checked baggage contains any of the abovementioned objects, the Carrier is not liable for any loss, destruction, delayed delivery or damage to such objects or other objects carried in the baggage.
5.    In case where the value of the baggage exceeds the limits of responsibility determined by appropriate regulations, the Passenger should on his own insure the baggage for the travel. The liability of the Carrier for carriage of such luggage will be limited to the limits stated in appropriate regulations.
6.    The Carrier can refuse accepting the baggage as the Checked Baggage, if it is not suitably packed in the way that guarantees its safe transport under regular conditions of care.


1.    The Passenger is obliged to collect his baggage as soon as it is ready for pick-up at the destination the baggage has been sent to.
2.    In case of not collecting the baggage in a reasonable period of time, the Carrier can set a charge for its keeping. In case of not collecting the baggage in three months since the time of its delivery to the place of destination, the Carrier can destroy it according to his rules and will be free of liability towards the Passenger.
3.    The only person entitled to collecting the baggage is the holder of passenger ticket, baggage check and a part of the baggage identification tag, issued on the baggage check-in. The Carrier is not obliged to verify whether the holder of baggage ticket and the part of baggage identification tag is entitled to pick up the baggage. The inability to show the control part of the baggage identification tag does not preclude collecting the baggage, provided the ticket is presented and the baggage can be identified on the basis of other markings.
4.    If the person collecting the baggage cannot present the ticket and identify the baggage by showing the portion of the part of baggage identification tag, the Carrier will issue the baggage to such person provided he/she presents the evidence of the right to that baggage which is satisfactory the Carrier and, when the Carrier demands it, provides sufficient securities, enabling the Carrier to cover any losses or costs which could arise as the result of issuing such baggage.
5.    The Carrier is not liable for any losses, damages or other costs which can arise as a consequence of collecting the baggage by an unlawful person.
6.    Any damages or the loss of the baggage should be reported to the Carrier of the authorized Ground Handling Agent  immediately on collection of the baggage. The report obliges the Carrier to draw up the damage or loss of the baggage record. Otherwise it is assumed, in case of no evidence to the opposite, that the baggage has been issued in the undamaged state.
7.    In case of later reporting of the damage, the Passenger has to prove the loss and the cause and effect relation between the reported damage and the particular flight.


1.    Fragile objects, which could be particularly vulnerable to damage while transported as checked baggage in the baggage compartment, such as certain musical instruments, pictures, and which are not on the list of objects and materials not allowed for transportation, may be carried as hand baggage upon notifying the Carrier and obtaining his acceptance. Transporting such objects as hand baggage may involve paying an additional charge by the Passenger.
2.    Fully folding wheelchair, which can also be put in the baggage compartment, is transported free of charge as checked baggage.
3.    Sports equipment can only be carried on board of Jet Air aircraft on condition of reporting such carriage while making a booking. Skis must be carried in a special cover. Bicycles must be folded and carried in special packaging. The Carrier only accepts two pairs of skis and one bicycle per flight.
4.    Only small dogs and cats may be accepted for transportation in the passenger cabin, on condition that they are pre-reported to the carrier and based on its consent. The animals must be placed in special container, appropriate for animal transportation. The maximum weight of the animal including the container is 10 kg. The transportation of an animal is subject to an additional fee.
5.    The Carriage of other domestic animals and dogs or cats heavier than 10 kg (cage including) is prohibited.
6.    The Carrier shall bear no liability for bodily injury, disappearance, delayed release, disease and/or death of the animal in case of refusal to admit it to the territory of the place of destination and/or stopover or place of transit.
7.    Dogs being guides of blind and/or deaf persons shall be transported free of charge. The dogs must be equipped with a leash, muzzle, training certificate and the required documentation.
8.    The detailed conditions of animal transportation may be regulated by separate provisions of the country of the place of destination and/or stopover or place of transit.
9.    The Passenger is obliged to carry valid travel documents for the animal, according to the provisions of §8 point 7.
10.    A maximum of 1 animal per flight can be carried. The Passenger is obliged to pre-report the intention to carry an animal with proper advance (at the time of reservation).


Passengers are not permitted to carry the following articles into the security restricted area and the cabin of an aircraft:

1. Guns, Firearms and weapons
- all firearms (combat and sport – pistols, revolvers, machine guns, rifles, shotguns etc)
- replica and imitation firearms
- lighters imitating weapons
- component parts of firearms (excluding telescopic sighting devices & sights)
- hunting air pistols, air rifles and pellet guns
- signal flare pistols
- starter pistols
- toy guns of all types
- ball bearing guns (airguns, pistols, pneumatic revolvers and “softair” guns
- crossbows
- catapults
- harpoon and spear guns
- animal human killers
- stun and shocking devices, e.g. cattle prods, ballistic conducted energy systems
- electric paralyzing devices (incl. wired tasers)
 
2. Pointed/edged weapons and sharp objects. Pointed and bladed articles capable of causing injury, including:
- axes and hatchets
- arrows and darts
- razor blades
- crampons
- harpoons and spears
- ice axes and ice picks
- ice skates
- lockable or flick knives with blades of any length
- knives, including ceremonial knives - with blades of more than 6 cm, made of 
  metal or any other material strong enough to be used as a potential weapon
- meat cleavers
- machetes
- open razors and blades (excluding safety or disposable razors with blades
  enclosed in cartridges)
- sabers, swords and swordsticks
- scalpels
- scissors with blades more than 6cm of length
- ski and walking/hiking poles
- metal tent pegs
- throwing stars
- tradesman's tools that have the potential to be used as a pointed or edged
   weapon, e.g drills and drill bits, box cutters, utility knives, all saws,
   screwdrivers, crowbars, hammers, pliers, wrenches/spanners, blow torches
- other items, not resembling weapons, with a hidden blade

3. Blunt instruments. Any blunt instrument that can cause injury, including:
- baseball and softball bats and other bats used in various sport disciplines
- clubs or batons rigid or flexible, e.g. billy clubs, blackjacks, batons
- police nightsticks
- cricket bats
- golf clubs
- hockey sticks
- lacrosse sticks
- kayak and canoe paddles
- skateboards
- billiard, snooker and pool cues
- fishing rods
- martial arts equipment, e.g. knuckle dusters, clubs, coshes, rice flails,
  num chucks, kubatons, kubasaunts

4. Explosives and flammable substances. Any explosive or highly combustible substance which poses a risk to the health of passengers and crew or the security/safety of aircraft or property, including:
- ammunition
- blasting caps
- safety and igniting fuses
- detonators and fuses
- explosives and explosive devices
- replica or imitation explosive material or devices
- mines and other explosive military devices
- grenades of all types
- gas and gas containers, e.g. butane, propane, acetylene, oxygen in large volume
- fireworks or flares in any form (including party poppers and toy caps)
- non-safety matches
- smoke generating canisters or cartridges
- flammable liquid fuel, e.g. gasoline, diesel, lighter fluid, alcohol, ethanol
- aerosol spray paint
- turpentine and paint thinner
- alcoholic beverages exceeding 70% by volume (140 % proof)

5. Chemical and toxic substances. Any chemical or toxic substance which poses a risk  to the health of passengers of passengers and crew or the security/safety of aircraft or property, including:
- acids and alkalis, e.g. spillable "wet" batteries
- corrosive or bleaching substances, e.g. mercury, chlorine
- disabling or incapacitating sprays, e.g. mace, pepper spray, tear gas
- radioactive material, e.g. medicinal or commercial isotopes
- all kinds of gas throwers, incl. manual, containing paralyzing substances, i.e. tear gas, pepper gas
- throwers of paralyzing gels and liquids
- poisons
- infectious or biological hazardous material, e.g. infected blood, bacteria and viruses
- material capable of spontaneous ignition or combustion
- fire extinguishers

6. Liquids and products of similar consistency

Liquid substances (gels, pastes, emulsions, liquid/solid mixtures and the contents of pressurized containers, toothpastes, hair gels, drinks, soups, syrups, perfumes, deodorants, shaving foams, aerosols and other products of similar consistence) except:
- liquids placed in separate containers of volume not exceeding 100 ml, places in one transparent, resealable plastic bag of volume not exceeding 1 litre;
- liquids which during the travel might be indispensable for the passenger due to health reasons or a special diet; it also applies to infant food;
- liquids purchased in the operating zone of the airport beyond the security control, on condition that the liquid is packed in a bag secured with seals where a seal infringement is easily noticeable and containing a visible proof of purchase at the airport of departure on the day of departure;
- liquids purchased in the restricted zone of the airport;
- liquids purchased on the same day at another airport of the European Community, on condition that the liquid is packed in a bag secured with seals where a seal infringement is easily noticeable and containing a visible proof of purchase in the restricted zone of the other airport;
- liquids purchased on board of an aircraft belonging to an air carrier from the community, on condition that the liquid is packed in a bag secured with seals where a seal infringement is easily noticeable and containing a visible proof of purchase on board of the aircraft on the day of departure;

and any other articles and materials set forth in other rules and regulations in force, in particular in the Technical Instructions on Safe Air Transportation of Hazardous Commodities issued by the International Civil Aviation Organization - ICAO), the Regulations on Hazardous Commodities issued by the International Air Transportation Association - IATA and in the EC Regulations No. 68/2004.


1. Explosives and flammables:
- explosive substances and items, including detonators, fuses, grenades, mines, bombs and missiles, grenade launchers and other objects or devices serving for throwing explosive materials, substances and items;
- all kinds of detonating and explosive materials;
- suitcases and bags equipped with self-destructing, smoke-creating and smokescreen-creating elements;
- powdered substances serving for amateur production of pyrotechnic devices, i.e. soda nitre, sulfur, charcoal
- drill and diversionary grenades
- dummies of explosive devices
- all flammable substances and materials, incl. magnesium, gasoline and methanol 
- vehicle fuel system components which have contained fuel
- alcohol exceeding 70% by volume (also forbidden in fuel tanks of petrol self-propelled machines)
- gases - propane, butane
- all kinds of containers containing lighter fuel
- flammable solids and reactive substances, including magnesium, firelighters, 
  fireworks, flares

2. Chemical and toxic substances
- poisons and toxic substances and substances causing infectious diseases, including mouse and rat poison; infected blood
- radioactive materials, including medical and commercial isotopes
- throwers of paralyzing gas, gel or liquid
- pistols and revolvers containing paralyzing or tear gas
- all objects containing irritating, paralyzing, stunning substances or other object serving for attacking people
- corrosives, icluding mercury, vehicle batteries
- containers with soda
- paints and solvents
- oxidizers and organic peroxides, including bleach and car body repair kits
- pressurized gas cylinders (butane, propane) and tourist gas cylinders (can only be transported fully emptied of any gas remains)
- oxygen cylinders/underwater oxygen burners (only empty oxygen cylinders or disconnected underwater oxygen burners can be transported)

3. If the Passenger attempts to take any of the aforementioned articles on board, the Carrier shall have a right to refuse transportation or continuation of transporting of such article, if they are detected during the Flight.




1.    For security reasons, the Passenger shall be obligated to provide information, to the Carrier, as regards the baggage he/she transports. The Carrier, upon the Passenger's consent, and in his/her absence and impossibility of obtaining such consent in due time, without the Passenger's consent, shall have a right to check if there are any articles set forth in §19-20 in the baggage, which are transported in breach of these Conditions of Carriage.
2.    Should the Passenger refuse to provide information and/or fail to give his/her consent to the check-up of the baggage contents, the Carrier may refuse to transport the Passenger or his/her baggage.


The Carrier shall be liable for any damage which results from non-performance and/or improper performance of the contract of carriage, based on the following acts of law:
1.    The transportation based on these Conditions of Carriage shall be subject to the rules and limitations of the Carrier's liability as determined by the Warsaw Convention, if it is "international transport" within the meaning of the Convention. Within the scope in which the provisions of the Convention do not apply, the liability shall be determined by the law in force in particular countries, whereby the Polish law in this respect and the law in force in transportation via other EU member states is consistent with the Convention.
2.    If the damage arises entirely or partly through the fault of the person injured, the Carrier may decline responsibility in whole or in part, based on the principles of the law in force.
3.    The Carrier shall be liable for any personal damage (the Passenger's death, bodily injury and/or health disorder) in international transport, on the principles laid down in the aforementioned acts of law that provide for a limitation of the Carrier's liability.
4.    The Carrier's liability shall only be restricted to damages caused during transportation by its own flight and/or flights marked with the Carrier's Code. When issuing the ticket and/or registering the baggage to another carrier's airlines, the Carrier acts as such carrier's agent only.
5.    If, before departure, there are any doubts as to the health condition of the Passenger, the Carrier may request a relevant medical certificate and/or order medical examination of the Passenger at the airport (before the departure).
6.    The Carrier shall not be liable for damage resulting from observing by him the binding law and administrative regulations or for damage resulting from an inobservance by the Passengers of the aforementioned law provisions and regulations.


1.    The Carrier's liability for any damage sustained as a consequence of death, injury and/or any other bodily injury of the Passenger due to an accident may not be subject of any cash limitations, unless the carriage is subject to the regulations of the Warsaw Convention.
2.    In case of any and all damages in a maximum amount being a PLN equivalent of SDR 100,000, the Carrier may either exclude or limit its liability by proving that the Carrier and its representatives have taken any critical steps to avoid such damage or that it was impossible for them to take such steps.
3.    Notwithstanding the foregoing provisions, if the Carrier proves that the damage was caused through the fault of the injured person or that the injured or deceased Passenger has contributed to such damage, the Carrier may be partly or entirely released from its liability pursuant to the applicable legal regulations.
4.    The Carrier shall promptly, and under no circumstances later than within 15 days after establishing identity of the natural person being a beneficiary of the indemnity, pay, in advance, such funds as may be required to cover the instant needs pro rata to the material damage that such person has suffered.
5.    In case of death, the advance payment shall not be lower than a PLN equivalent of SDR 16,000 per one Passenger.
6.    The advance payment shall not constitute the acknowledgement of liability and may be accrued towards any consecutive amounts to be paid with reference to the Carrier's liability, but it shall not be subject to reimbursement except for special cases and/or circumstances, whereby it is proven at a later date that the person that has received the advance payment, either caused or contributed to the creation of damage through his/her own fault and/or was not a beneficiary of the indemnity.


1.    The liability for any loss, delay and/or damage of the baggage shall be limited.
2.    The liability of the Carrier for the damage of luggage shall be limited to the amount of 1000 SDR for the checked baggage of one Passenger.
3.    Where the weight of the checked baggage has not been determined, it shall be accepted that the weight of this baggage does not exceed the weight limits applicable to the carriage of baggage free of charge.
4.    The Carrier is not liable for items excluded from carriage that have been put in the baggage according to the provisions of §16, 19 and 20.
5.    If after the Passenger arrives at the port of destination it turns out that the baggage has not arrived by the same flight, the Carrier and/or the passenger service agent acting in its name shall draw up a relevant protocol and shall open the procedure of searching for such baggage without delay.
6.    The Carrier and/or its passenger service agent shall forthwith notify the Passenger of the fact of finding the luggage. On Passenger’s request, the Carrier will deliver the lost luggage to the address given (up to 50 kms) or, if possible, will send the luggage to another airport than the Passenger’s destination airport (only within the Carrier’s route network). If the Passenger declares personal collection of baggage at the airport, it should be re-collected by the Passenger within 5 business days following the notification date. Upon the lapse of such period the Passenger shall be charged with the costs of the baggage storage.
7.    The Carrier recommends that, in case of later re-collection of the baggage than directly after arrival, the Passenger check if the baggage has suffered no defects or damages during the re-collection, and if they are found, that he/she make a complaint.
8.    The baggage which is not found within 30 days after making the complaint shall be deemed to be lost. The property liability of the Carrier for the baggage lost shall be settled by the provisions of the aforementioned acts of law, these regulations concerning the General Conditions of Carriage of Passengers and Baggage and the respective provisions of Polish law.
9.    The Passenger is obliged to specify and prove the value of the lost luggage. In case of not meeting this obligation, the reimbursement for lost luggage shall be limited to 20 EUR per every kilogram of lost luggage. 
10.    The Carrier may get released from its liability towards the Passenger for the loss and/or damage of the baggage, if it proves that it is not to blame for the above.


1.    The Carrier shall exercise due diligence so that the Passenger together with his/her baggage start travelling at proper time pursuant to the flight schedule applicable on a given day.
2.    In case of delay or cancellation of a flight the Carrier shall be bound to make accessible for the Passenger, upon his request, a written information on Passenger’s rights, including the information on the right to reimbursement and other rights. However, in case of cancellation of a flight due to reasons beyond the Carrier’s control – if the cancellation is due to extraordinary circumstances that could not be avoided despite exercising due diligence and taking all reasonable measures (in particular: meteorological conditions incompatible with the operation of the flight concerned, strikes that affect the operation of the Carrier, unexpected technical reasons having direct influence on the flight safety, air traffic management decisions and other reasons remaining beyond the Carrier’s control), the Carrier shall be released from the obligation of paying the reimbursement.
3.    The Carrier shall not be liable towards the Passenger for cancellation of a flight in case where he notifies the Passenger of this fact:
a. at least two weeks before the scheduled date of departure, or
b. within a period of two weeks and not later than for seven days before the planned journey, with the reservation that he proposes the Passenger re-routing, enabling him to depart not earlier than for 2 hours before the scheduled time of departure and land to the place of destination not later than for 4 hours after the scheduled time of landing, or
c. for less than 7 days before the scheduled time of departure, with the reservation that he proposes the Passenger re-routing, enabling him to depart not earlier than for 1 hour before the scheduled time of departure and land to the place of destination not later than for 2 hours after the scheduled time of landing.
4.    In case of irregularities in carriage, the Passengers have a right to care according to the legal regulations in force.
5.    In case of cancellation of a flight due to reasons beyond the control of the Carrier, the Carrier shall provide transportation to the place of destination with the next available flight operated by Jet Air or by substitute ground transportation. The Carrier is not obliged to provide substitute air transport on flights operated by other Carriers.
6.    In case of irregularities, the Carrier may provide substitute transport on the entire or partial itinerary. If the flight is cancelled due to reasons beyond the control of the Carrier, the Passenger is not entitled to any refund of the charge for carriage in case of refusal to use substitute transport, unless they can prove that the continuation of the journey by substitute transport does no longer serve any purpose in relation to the Passenger’s original travel plan.
7.    If the flight is delayed by less than 5 hours, according to legal regulations in force, the Passenger has the right to care, but is not entitled to a refund of the charge for carriage unless the tariff rules state otherwise.
8.    Should the Carrier be liable to make to the Passenger a reimbursement of the whole or a part of the payment for carriage, the reimbursement shall be made on the grounds of provisions of §27..
9.    The Carrier undertakes to inform the general public about the schedule of flights offered by the Carrier and about any possible changes.
10.    In the cases referred to in the present paragraph, the Carrier shall be released from further liability towards the Passenger, unless the law provides otherwise.


"Overbooking" is a practice applied by a majority of air carriers, consisting in a refusal to accept onboard an aircraft a Passenger despite a confirmed booking and a valid ticket. It often happens that passengers who have a confirmed booking, without a previous notification to the Carrier do not appear at the check-in. In order to make the seats in a plane accessible to a greater number of passengers, the Carrier may confirm bookings exceeding the number of the seats provided in a plane. In such case it may occur that a Passenger despite having his booking confirmed and a valid ticket, shall be refused to enter the aircraft board. In order to avoid such situations, the Carrier shall in the firs place call persons willing to fly on a later date.  In case of overbooking the Carrier is bound to make accessible, upon request of the Passenger, a written information on Passenger rights, including the right to compensation


1.    If the Carrier fails to perform the transportation services pursuant to the contract of carriage and/or refuses the transportation services pursuant to the respective provisions of these Conditions of Carriage and/or if any change to the performance of the contract of carriage is made by the Passenger's will, the refund for the unused ticket or its part shall be effected by the Carrier pursuant to the principles specified in this Article and the respective regulations of the Carrier.
2.    The Carrier shall refund the paid charge for carriage to the benefit of the Passenger or the payer, after a relevant proof of payment is submitted to the Carrier, unless the provisions of this paragraph provide otherwise.
3.    The Carrier shall only make refunds for the benefit of the entity that has paid the charge for carriage in favour of the Carrier and has a respective proof of payment.
4.    If the payment of the charge for carriage has been effected by means of a credit card or bank transfer, the reimbursement due shall be made by the Carrier to the credit card or bank account, respectively, except if agreed otherwise.
5.    If, pursuant to the conditions of the ticket tariff applied, the Passenger has a right to full reimbursement, the amount of such reimbursement shall be equal to the full charge paid with the deduction of the ticket issuance fee.
6.    Certain taxes, administrative fees or charges or other additional fees, which are collected by the Carrier during sales of the ticket and other services reserved by the Passenger, may under no circumstances be subject to reimbursement.
7.    In case of selected tariffs, the Passenger has the right to receive a partial refund of the charge for carriage paid in favour of the Carrier, if any of the ticket segments has not been used by the Passenger. The refund shall be effected only within the scope of unused segments. In such situation, the reimbursement may be made only if there is no inconsistency with the conditions of the ticket tariff applied. The refund of the charge for carriage paid to the Carrier shall be made in the same form and in the same currency as the payment for the ticket was made.
8.    The reimbursement may be made only by the Carrier or by persons authorised thereby.
9.    If the Carrier:
a.    cancels a flight, or
b.    cannot operate a flight reasonably according to the schedule,
c.    fails to stop at a scheduled landing point which is a Place of Destination or a Stopover,
d.    cannot provide the Passenger with the booked seat, or
e.    causes the Passenger to miss a connecting flight on which he/she holds a confirmed reservation,
the refund will be as follows:
a.    if no part of the ticket has been used - the refund will be equal to the fare paid by the Passenger (with no deductions);
b.    if a part of the ticket has been used, the refund will be equal to the difference between the fare paid by the Passenger and the fare applied for the route between the place of stopover and the place of destination,
with the exception of cases specified in §25.
10.    If the Passenger demands a refund for other reasons that the ones referred to in item 9 of this § 20, and the applied tariff does not exclude the right to a refund, the refund will be equal to:
a.    if no part of the ticket has been used - the fare paid by the Passenger, less any possible fees and charges resulting from the conditions of applying a given special tariff and/or handling charge for cancellations, if applicable;
b.    if part of the ticket has been used and tariff regulations permit it - the amount equal to the difference between the fare paid and the correct fare charges for travel between the points for which the ticket has been used, on the basis of the returned ticket, less any possible charges resulting from the application of a given special tariff and/or handling charge for cancellations, if applicable.
11.    The Carrier may refuse the fare refund if the request for a refund is not received by the Carrier within one year of the date of ticket validity expiry, set out in the provisions of § 3 point 2.
12.    The Carrier may refuse to refund the fare for an unused ticket if this ticket has not been used due to causes specified in § 10 and the Carrier has decided to secure the amount paid for the ticket to satisfy claims against the Passenger for damage incurred by a different Passenger or Carrier.
13.    In case of death of a close relative (mother, father, sister, brother, grandparents, children, grandchildren, wife, husband, life partner in the light of a consuetudinary law), which took place for a month before the planned date of the flight, on request of the Passenger, presented in a period of one month from the time of the death of a relative, the Passenger shall obtain a refund of the fare, on condition of presenting a death certificate within 7 days from the date of presenting the request.


1.    The Carrier is not liable for damage to baggage if the person authorized to collect it does not make a complaint immediately after discovering the damage or within seven days of the date of receiving the baggage or in case of delayed baggage within 21 days of the date of the baggage being made available to the Passenger.
2.    Complaints concerning baggage are accepted only immediately after arriving at the airport where the Passenger discovers the loss or damage to the baggage. The complaints should be made to the handling agent acting on behalf of the Carrier.
3.    The Passenger will have no right to damages in international carriage if an action is not brought within two years of the day of completing the carriage or the day on which the carriage was to be completed or was interrupted. The way of calculating the above period will be determined by the law of the court where the case is heard.
4.    The Carrier is not liable for any losses resulting from a late arrival to the airport of destination stated on the ticket, including the loss of further connections by air or ground transport, organised by the Passenger in his own name and at his own expense.
5.    All complaints should be filed in writing (by mail, fax or e-mail) to the address of the Carrier. Normally, the complaints are investigated within 30 days of date of reception of complaint by the Carrier.


1.    The Carrier enters into contracts with third parties in order to provide Passengers with additional services (other than air carriage) such as for example: hotel reservation, car rent, insurance agreements. In case of entering into such contracts, the Carrier does not act as a representative of a third party. Any claims concerning the way a third person carries out the contract concluded with the Passenger should be made directly to this company.
2.    Additional services offered by the Carrier may be subject to certain restrictions or separate regulations. The Carrier will provide the Passenger with access to the General Conditions of Contract Agreements used by the third firm.